F.A.Q.

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GIFT CARD

Only gift cards purchased through our website can be used on our website. Our gift cards are not redeemable at any other website or retail locations.

At this time gift card balances are not visible on your account, but feel free to e-mail us at hello@USHOP11s.com and we’d be happy to relay the balance to you.

Gift cards can be purchased here! We always recommend reading the gift card’s description before purchasing.

No, gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Local NWA Delivery

With Local Delivery, you can place an order on our website www.ebags11.com or Ebag11
app and have the items delivered to your specified address (if eligible).
Local delivery is available in countries where we have overseas warehouses.
Delivery fee is $5.99 for orders under $89
Free delivery for orders over $89
Local delivery is listed in the Shipping section at checkout and
can be delivered the same day if the order is placed before Monday to Friday.
Orders placed after noon Monday to Friday will be delivered the next business day. Orders placed on weekends and holidays will be delivered the next business day.
Delivery times that qualify for same day delivery are:
To place an order with Local Delivery on our website Monday to Friday:
1. Find the item and select the color, size and quantity (if applicable).
2. Select Local Delivery in the Shipping Method section at checkout.
3. Local delivery is only delivered to the specified address.
4. Continue to checkout and submit your order.
5. You will receive a “shipping” notification email when your order is on the way.
6. Once your order is delivered to your doorstep, you will receive a “delivered” email immediately, along with a delivery photo.

We understand that circumstances can change, especially with delivery addresses. If you need to update the delivery address for your order, please contact our customer service team 24 hours in advance at hello@ebags11.com Please note that we can only change an order before it is shipped.

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